FAQ
Straight answers on transit times, paperwork, insurance, duty and payment.
- How long does shipping take?
- It depends on mode and routing. Asia to North Europe ocean sails 35–48 days depending on whether the service routes via Suez or the Cape of Good Hope; Asia to US West Coast is 16–22 days; China–Europe rail runs 16–25 days depending on the border crossing; air freight is 1–4 days airport to airport plus terminal handling. Every quote we issue states the transit range for the specific service booked, and the tracking page updates the estimate as scans arrive.
- What documents are required?
- For most international shipments: a commercial invoice, packing list, and either a bill of lading (ocean/rail) or air waybill (air). Depending on cargo and country you may also need a certificate of origin, phytosanitary or veterinary certificate, dangerous-goods declaration, import licence or export permit. We tell you the exact list for your lane before collection and store the released copies in your document vault.
- Do you provide insurance?
- Yes. Cargo insurance is offered as an optional all-risk cover priced at 0.42% of declared value, subject to the underwriter's terms and cargo type. Carrier liability under the applicable convention (Hague-Visby, Montreal, CMR) applies by default and is limited by weight, not value — which is why we recommend cover for high-value consignments.
- How are customs charges calculated?
- Duty is calculated on the customs value of the goods (usually CIF) at the tariff rate for the HS code, then import VAT or sales tax is applied on the duty-inclusive value. Government fees, inspection and any hold-related storage are billed at cost with the official receipt attached. Our clearance and disbursement fees are published in the tariff on this site.
- How do I track my shipment?
- Enter your booking, container, B/L or AWB reference on the tracking page, or scan the QR code on your BluePeak paperwork. You get the status timeline, GPS route, photos taken at handover, released documents and every charge raised on the booking — plus an estimated delivery date with a confidence explanation.
- What payment methods are accepted?
- Bank transfer is accepted in every country we serve, alongside regional options such as card, mobile money and local clearing where available. Approved accounts can be invoiced on credit terms. You can upload proof of payment from your account, and our charge desk replies with a confirmed, queried or rejected status on the same record.
